How to Fix “We Can’t Sign in to the Account” Error on Windows 10

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After updating Windows 10, antivirus setup or the installation of the monthly update, users can get messages like “We are unable to sign in to the account.” If you face this issue as well, then the system signs you temporarily account in place of the original one. Consequently, any modifications made in the account are removed after you log out. If you are facing the same trouble and want to fix it, then this post might be helpful for you. Read the blog and follow the steps to fix “We are unable to sign-in” error on Windows 10.
How to Save the Work
If you want to save the work, then you can follow the provided steps:
  1. Launch the file section within the app.
  2. Tap on Save As.
  3. Choose an external location.
  4. Press the Save option.
How to Restart the PC
If you want to restart the PC, then abide by the given instructions:
  1. Go to Start.
  2. Launch Power options.
  3. Select the Restart option.
  4. Launch the original account.
  5. Ensure that it has the folders as well as settings.
How to Restart in Safe Mode
  1. Launch Settings.
  2. Tap Update and Security.
  3. Select Recovery.
  4. Choose Restart now below the Advanced startup menu.
  5. Tap on the Troubleshoot button.
  6. Press Advanced options.
  7. Hit Startup Settings.
  8. Tap on the Restart option.
  9. Click F5 to start the safe mode.
  10. Sign in to the real account.
  11. Check the settings and files.
  12. Launch Start.
  13. Select Power.
  14. Choose the Restart option.
Disable the Antivirus
How to Disable the Tamper Protection
Follow the provided steps to disable the Tamper protection:
  1. Go to Start.
  2. Locate Windows Security, then tap on the result to launch the app.
  3. Tap on the Virus & threat protection option.
  4. Select Manage settings below Virus & threat protection settings menu.
  5. Tamper Protection needs to be switched off.
When the procedure completes, users can proceed to disable the Windows Defender Antivirus.
Disable Windows Defender
  1. Go to Start.
  2. Enter gpedit.msc in the search and then tap on the result to launch Local Group of Editor.
  3. Search:
Computer Configuration > Administrative Templates > Windows Components > Windows Defender Antivirus
  • Tap twice on Turn off the Defender Antivirus option.
  • Choose Enabled and stop Windows Defender.
  • Tap on the Apply option.
  • Select the OK option.
  • Start the PC.
How to Create the New Administrator Account
Go through the offered steps to create the new administrator account:
  1. Go to Settings.
  2. Tap on Accounts.
  3. Select the Family & other users.
  4. Choose the Add someone else to this PC button below the Other user’s menu.
  5. Press I do not have a person’s sign-in information.
  6. Tap on the Add user without the account.
  7. Type the username.
  8. Skip password setup.
  9. Tap on the Next option.
  10. Choose the new account option below the Other user’s menu.
  11. Select Change account variety.
  12. Go to the drop-down section and click on the Administrator.
  13. Press the OK option.
  14. Sign out accounts with issues.
How to Move Data to the New Account
If you want to move data to the new account, then you can follow the provided instructions:
  1. Log in to the new account.
  2. Launch File Explorer.
  3. Press This PC option to the left.
  4. Tap twice to launch C: drive below Drives and Devices menu.
  5. Tap twice to launch the User's file.
  6. Click twice to launch the previous profile.
  7. If the message displays “You have no currently permission to access the folder” then Click on Continue.
  8. Hit Choose all’.
  9. Select the Copy option from the Home section.
  10. Choose the Back option to go back to Users files.
  11. Tap twice to launch the new profile.
  12. Press the Paste option.
  13. Start the PC.
When the users complete the process, then they have to ensure that they have logged in with an account as well as settings and files are accessible.
How to Remove the Old Account
In case you need to remove an inactive account, then you need to follow the offered steps:
  1. Go to Settings.
  2. Tap on Accounts.
  3. Select the Family & other users button.
  4. Choose an old account below the Other user’s menu.
  5. Press Delete account and data option.
How to Switch the Local to the Microsoft
Follow the offered steps to switch the local to Microsoft account:
  1. Go to Settings.
  2. Tap on Accounts.
  3. Select on Your Information.
  4. Press login with the Microsoft account preferably.
  5. Input the Microsoft account credential.
  6. Tap on the Next option.
  7. Input the account password.
  8. Hit the Next option as you have not identified the password for the local account.
  9. Tap on Next to set the PIN.
  10. Make a PIN.
  11. Select OK.
  12. Tap on the Verify button in the Your Information.
  13. Choose the authentication method.
  14. Proceed with onscreen instructions to complete account verification.
When the process is complete, users can start working without any errors.
Maria Davis is a self-professed security expert; he has been making the people aware of the security threats. His passion is to write about Cyber security, cryptography, malware, social engineering, internet and new media. He writes for Norton security products at norton.com/setup.


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